Frequently Asked Questions About Shipping

Shipping Times and Fees

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How Long Will It Take to Receive My Order?

Once your order is confirmed, Tote&Carry will ship it within 3–7 business days (excluding weekends and public holidays) based on the order sequence.

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Shipping Methods and Delivery Times

Region	Shipping Method	Delivery Time
Taiwan	7-11, FamilyMart Pickup	Approximately 3 business days after shipment
	HCT Home Delivery
Overseas	Not available at the moment

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Important Notes

1. Delivery time may be affected by stock shortages, pre-order items, weekends, long holidays, major celebrations, or global events.
2. Our warehouse will do its best to ensure safe and timely delivery of your package. However, if logistics providers encounter unforeseen delays, we kindly ask for your understanding.
3. For any issues with your order, contact our customer service team via Tote&Carry’s Facebook page or email us at service@totencarry.tw. Please include your order number and purchaser's phone number to assist us in quickly resolving your concerns.

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Shipping Times and Fees for Convenience Store Pickup (7-11, FamilyMart)

• Tote&Carry offers 7-11 and FamilyMart pickup services in Taiwan.

• Shipping Fee: NTD $80

• Please provide your real name and phone number in the "Delivery Information" section to ensure smooth collection.

Additional Notes:

• Bring an ID matching the recipient's name when collecting your package.

• Shipping fees cannot be offset with store credits.

• Actual pickup locations will be as shown during checkout.

• If order volume exceeds delivery limits, our customer service will contact you for resolution.

• Customers who fail to pick up packages twice within a year may have their accounts blacklisted, losing access to website benefits and services.

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Shipping Times and Fees for HCT Home Delivery

• Taiwan Mainland: NTD $0

• Outer Islands (Penghu, Kinmen, Matsu): NTD $0

• Ensure your real name and phone number are accurately provided in the "Delivery Information" section.

Additional Notes:

• Shipping fees cannot be offset with store credits.

• Supported delivery areas for Taiwan’s outer islands include:

• Penghu: Magong City, Wangan Township, Qimei Township, Baisha Township, Huxi Township

• Kinmen: Jincheng Township, Jinsha Township, Jinhu Township, Jinning Township, Lieyu Township, Wuqiu Township

• Matsu (Lienchiang County): Nangan, Beigan, Dongju, Xiju, Dongyin

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