Shopping and Checkout
How to Place an Order on the Official Website?
- Log in to your account, select your desired items, and click "Add to Cart."
- Once you've finished shopping, click the shopping bag icon in the top-right corner to access the "Order Checkout" page.
- Confirm the total amount and shipping method, then click "Proceed to Checkout."
- Fill in the recipient information and click "Submit Order."
- Your order is now complete!
Does Adding Items to the Cart Reserve Them for Me?
Adding items to your cart does not reserve them. Tote&Carry does not offer a reservation feature. Items in your cart are not guaranteed to remain available if the checkout is not completed before they sell out.
Are the Product Colors the Same as Displayed Online?
All product photos are taken from actual items. However, due to differences in screen displays and lighting conditions during photography, there may be slight color differences. Please refer to the actual product.
How Is the Checkout Total Calculated?
All prices on the official website are calculated in New Taiwan Dollars (NTD).
Why Can't I Complete My Order? What Should I Do if I Encounter an Error During Checkout?
Possible reasons include:
- The item you selected is sold out.
- Network issues in your area. Try again later.
- Your email or phone number may have been blacklisted for violating Tote&Carry’s terms.
Please verify stock availability and your internet connection. If the issue persists, take a screenshot of the error message and include details of the items you wish to purchase. Contact us via our Facebook page or email at service@totencarry.tw for assistance.
What Payment Methods Are Supported?
Tote&Carry supports the following payment methods:
| Shipping Region | Payment Methods |
|---|---|
| Taiwan | Credit Cards (Visa, MasterCard, JCB, UnionPay), 7-11/LINE PAY/Apple Pay/FamilyMart Cash on Delivery, ATM transfer, Convenience Store Code Payment |
| Overseas | Currently unavailable |
Is Cash on Delivery (COD) Available?
Yes, COD is available for 7-11 and FamilyMart pick-up in Taiwan. However, home delivery COD is not supported.
Is Installment Payment Supported?
Unfortunately, we do not currently support any installment payment options.
What Shipping Methods Are Available?
Tote&Carry offers the following delivery methods:
| Shipping Region | Delivery Methods |
|---|---|
| Taiwan | 7-11, FamilyMart Pick-up, HCT Logistics, Black Cat Delivery |
| Overseas | Currently unavailable |
How Can I Confirm My Order Was Successfully Placed?
After placing your order, you’ll see a confirmation page, and an order confirmation email will be sent to your email within 10 minutes.
If you don’t receive the email, check your "Promotions" or "Spam" folders. Alternatively, log in to your account and check your order history under the "Orders" tab.
For further assistance, contact us via our Facebook page or email at service@totencarry.tw with your registered email and phone number for order verification.
Order Management
How Can I View My Order History and Details?
- Log in to your account [here].
- Go to "Personal Information" and click on the "Orders" tab.
- Select the order number you wish to view and click "View Details."
Can I Modify My Order?
Orders can only be modified if their status is "Processing."
- Contact us via our Facebook page from Monday to Friday, 9:00 AM to 4:00 PM (GMT+8).
- You may request changes to the color of the same product, delivery address, pick-up location, recipient name, or contact information. Other changes are not accepted.
Provide your order number and registered email when submitting a modification request. Approval will depend on confirmation from our customer service team.
Can I Cancel My Order?
Orders can only be canceled if their status is "Processing."
- Contact us via our Facebook page from Monday to Friday, 9:00 AM to 5:00 PM (GMT+8).
- Provide your order number and registered email when making a cancellation request. Final approval depends on our customer service team’s confirmation.
Packaging Contents
Our standard packaging includes:
- Product protection bag, outer bag, and shipping box.
- Packaging is subject to the item purchased.
For returns, please ensure that the packaging and contents remain intact. Additional items like straps or charms purchased separately do not come with branded shopping bags.
What If Items Are Missing From My Order?
Please record the entire unboxing process. Compare the contents with the invoice. If any items are missing, contact our Facebook page or email service@totencarry.tw with your order number, email, and the unboxing video.
Why Was My Order Canceled?
Orders may be canceled for reasons such as:
- Payment failure.
- Item(s) out of stock.
- Delivery method issues.
- Incomplete recipient information.
For inquiries, contact our Facebook page with your order details.
Electronic Invoice Information
We issue electronic invoices to promote eco-friendliness. Customers can choose from member carriers, mobile barcode carriers, citizen digital certificates, or invoice donation options.
Company invoices can also be requested during checkout by providing the company name and tax ID.
