Tote&Carry Offers a 60-Day After-Sales Free Warranty Service
How to Apply for After-Sales Warranty?
Within 60 days of purchase, if the product experiences non-human-induced damage, customers can apply for warranty service by sending a message through the “Messenger” feature on Tote&Carry's Facebook fan page to contact our online customer service team. Follow the instructions provided by the customer service representative, including submitting photos or videos of the damaged parts, for further processing assistance.
Warranty Exchange Process
To apply for the warranty service, please provide the following information:
- Applicant’s Name
- Applicant’s Phone Number
- Order Number
- Reason for the Defect
- Photos or Videos Showing the Defective Parts
Once our online customer service team accepts the application, we will review the request and product condition within three working days (excluding public holidays). After the review, the online customer service team will proactively notify the customer and provide service options and follow-up instructions.
Note: Complimentary gifts (including promotional bags), add-on items, brand accessories, gift box packaging, and similar items are not covered under the warranty exchange service.
Track Your Warranty Exchange Status
How Can I Check the Product Review Progress?
To check the progress of your product review, contact our online customer service team via the "..." chatbox at the bottom-right corner of our official website or through Tote&Carry's Facebook fan page. Please provide your "Name" and "Phone Number" used during the application to help our team accurately locate your information.
What Should I Do If I Haven’t Received the Exchanged Product?
If you haven’t received the exchanged product, please contact our online customer service team through the "..." chatbox on our official website or via Tote&Carry's Facebook fan page. When inquiring, provide your "Name" and "Phone Number" used during the warranty application to help our team verify your case efficiently.
